Your account
Delete your StayHub account
You can delete your StayHub or StayHub Broker account yourself, in the app or on the web, or ask us to do it for you.
Delete it yourself
- Open the StayHub app (or StayHub Broker), or sign in at app.thestayhubs.com or broker.thestayhubs.com.
- Go to Profile → Security → Delete account.
- Tap “Send me a confirmation code”. We text a six-digit code to the mobile number on the account.
- Enter the code and tap “Permanently delete”. You are signed out everywhere straight away.
Ask us to delete it
If you no longer have the app or your phone, email [email protected] from any address with the subject “Delete my account” and the mobile number on the account.
Before deleting, we confirm the account is yours by sending a code to, or calling, that number. We then delete it within 30 days and tell you when it is done.
Email [email protected]What is deleted
- Your mobile number, name, alternate phone number, address, profile photo and bio.
- Identity and RERA documents you uploaded for verification.
- Your listings, which come out of search at once.
- Your requirements, which stop reaching brokers.
- Your saved listings, devices registered for notifications, notifications and notification settings.
- For a broker account: your agency, which leaves the broker directory, and its listings.
What is kept, and why
- Payment and credit records — what was bought and spent, for as long as tax law requires.
- Messages you already sent — they stay with the people you sent them to.
- Contacts a broker already unlocked — a lead or enquiry a broker paid to unlock keeps the name and number it showed them.
- An anonymised account record and security logs — so the records above still resolve and misuse can be investigated. They no longer carry your name or number.